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Terms and Conditions

Terms and Conditions

Girasol Egypt Travel and Tours was founded in 1995 in Cairo, Egypt, licenced in 2010 no. 2208.  With nearly 28 years of expertise in the tourism market, Girasol Egypt Travel and Tours plans and operates the best tour packages. Collaborating with our local offices and suppliers to deliver the highest quality travel services. We offer various options for tour packages, Nile Cruise and hotel Reservations, travel insurance, and international/domestic flight tickets for Individuals and Groups depending on our guests’ preferences.

Before making a reservation, payment towards, or participating in a tour or other travel service with “Girasol Egypt Travel and Tours”we”, or “us”, read carefully the following terms and conditions for your own information and protection. As they constitute a contract agreement between Girasol Egypt Tours and Tours and on behalf of yourself and all members of your traveling party. It is your responsibility to ensure that you have read and understood the terms associated with your contract before placing any bookings.

Travel Documents
  •  Valid passport for at least 6 months beyond your intended travel time. 
  • It is your responsibilities to ensure that you satisfy all necessary documentation for the whole journey. We cannot be held liable if you fail to do this or be held responsible for any denial of boarding or entry into a destination due to improper documentation or whatever reasons.
  • Vaccination certificates if required. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel. We recommend that you consult your local medical practitioner before commencing your travel. 
  • Foreigners must obtain a valid tourist visa for Egypt Entry. There are two types of tourist visas for visitors based on the duration.
    Single Entry Visa allows the holder to visit Egypt only once for a period not exceeding 30 days. You can obtain a single entry visa upon arrival for 30 USD.
    Multiple Entry Visa allows the holder to enter Egypt several times within 90 days after it is issued. You can obtain a multiple entry visa upon arrival for 65 USD.
Travel Insurance 

We strongly encourage you to purchase travel insurance to cover possible unexpected costs. If you choose not to purchase travel insurance, you are fully responsible for any financial loss that may exist under the circumstances of lost airline tickets, loss of luggage, trip delay, illness, medical evacuation, etc. 

Girasol Egypt Travel and Tours shall not be responsible for any expenses incurred or special loss, injury and damage (directly or indirectly) due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures, floods, fire, acts of Government or any other authorities, wars, civil disturbances, riots, theft, pilferage, epidemics, quarantines, medical or custom department regulations, defaults, or any other causes beyond our control or any untoward incidents or any such causes whatsoever including any liability or extra expenses sustained by the guest. Further, the guest shall be liable for the liability or extra expenses incurred by him/ her as a result of the forgoing causes.

Travel Services

Due to numerous factors such as the weather, road conditions, or technical reasons, Girasol Egypt Travel and Tours reserves the right to amend any aspect of the itinerary including transportation and accommodation without notice or making any rebate, allowance or refund and extra cost.

Exclusion: Anything which is not included in the itinerary of service booked will be on the guest expenses. Please ensure that you have read and understood the inclusions of the service that needs to be booked before paying and making the confirmation.

Travel Service Rate

Travel dates, itineraries, tours, transportation, and visa prices are subject to change without prior notice resulting from increases in government-imposed taxes or fees. Consequently, the price will be quoted and confirmed at the time of booking, subject to any surcharges that are levied in accordance with these conditions. We reserve the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed tours which are direct consequences of changes in the exchange rates relevant to the package, level of taxes, or fees chargeable for services application to any travel services provided and other chargeable services which do not include into the travel services.

Check in and Check out Schedules

International and Domestic Flights:
We strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 4 hours prior to scheduled departure for international flights. It is the traveler’s responsibility to reconfirm flight times at least 24-72 hours prior to scheduled flights. The recommended check in times are subject to change without notification. It is the traveler’s responsibility to remain updated of changes in condition or airport rules that might require earlier arrival times. This information can be found when entering your confirmation number on the airline website.

Hotels and Nile Cruise:
Hotels expect travelers to check-in around 3:00 pm and check-out around 11:00 am. Please note early arrivals and late check-out are granted upon request, subject to availability and are charged according to hotel policy.

Nile Cruises expect travelers to check-in around 3:00 pm and check-out around 11:00 am. Please note slight changes might occur due to unforeseen circumstances, weather, sail conditions or technical reasons.

Payment

In order to confirm your chosen tour package, a deposit is required. We will advise you of both the required deposit and the dates for payment for the remainder of your balance, at the time of booking. Full payment is required within 30 days of arrival date.

Payment Method

  • Bank Transfer.
  • We accept many types of credit card payment (MasterCard, Visa). We have a safe and secured payment gateway for all of those who wish to pay deposits for our packages online.
Cancellation Policy

You may cancel the selected tour package prior to departure upon payment of cancellation charges as set out as following:

  • In case of cancellation till 120 days before arrival date: no cancellation fees.
  • From 120 till 90 days before arrival date: 15% fees and any taxes applied.
  • From 89 till 60 days before arrival date: 25% fees and any taxes applied.
  • From 59 till 30 days before arrival date: 50% fees and any taxes applied.
  • From 29 till 20 days before arrival date: 65% fees and any taxes applied.
  • From 19 till 14 days before arrival date: 80% fees and any taxes applied.
  •  13 days or fewer before arrival date: 100% fees and any taxes applied.

     

Cancellation due to Unavoidable and Extraordinary Circumstances for example, warfare, terrorism,significant risks to human health such as the outbreak of a serious disease at the travel destination, (including epidemics and pandemics), industrial disputes, nuclear disaster, fire, chemical or biological disaster, and natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to Egypt during the agreed time-frame for the chosen tour package; the payment shall be kept as deposit for future business.