Cancellation Policy
Understand our cancellation fees, refund rules, and processing timelines before booking.
Last updated: February 2026
Depending on when the participant withdraws in relation to the tour departure date, cancellation fees and penalties will apply, as well as administrative and service costs, according to the percentages shown in the table below:
| Official Cancellation Date (Days Before Tour Date) | Applicable Cancellation Fee / Penalty |
|---|---|
| Up to 150 days before the date of the Tour | (-) 10% of the total refundable portion |
| Between 149 and 120 days | (-) 20% of the total refundable portion |
| Between 119 and 90 days | (-) 30% of the total refundable portion |
| Between 89 and 70 days | (-) 40% of the total refundable portion |
| Between 69 and 40 days | (-) 50% of the total refundable portion |
| Between 39 and 25 days | (-) 65% of the total refundable portion |
| Between 24 and 15 days | (-) 80% of the total refundable portion |
| 14 days or less | 100% of the total tour price – No refund |
Refund Rules and Conditions
The amount to be refunded to each canceling participant is calculated as the difference between the amount paid and the applicable cancellation fees and penalties, based on the cancellation date. The percentage applied is calculated on the total refundable portion of the chosen tour. Any bank transfer fees for the refund shall be borne by the participant and deducted from the total amount to be refunded.
Refundable portion means the amounts for which the Agency receives a refund from its suppliers. Some suppliers, after issuing tickets (e.g., domestic airfare once issued) or after a paid and confirmed booking, do not offer refunds regardless of the cancellation date.
Refund Processing Time – Terms and Conditions
The Agency shall have up to 45 business days to process the refund, counted from the date the withdrawal is communicated, if the tour was paid in full in cash (bank transfer/deposit).
If the purchase (or part of it) was made by credit card, the 45-business-day deadline mentioned above does not apply. In this case, the refund follows the procedures, rules, and deadlines of the credit card issuer. The Agency's role is limited to requesting the cancellation. Refunds in this case are typically processed as chargebacks or credits on the client's invoice, according to the specific rules of each credit card company.
Refunds for airfare (when permitted by fare rules) follow the class and fare rules of the airline, including their specific fees, penalties, and deadlines. The Agency's role is limited to requesting the cancellation.