Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 2024
1. Introduction
Girasol Egypt Travel and Tours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, phone number, and postal address
- Passport details and date of birth (for booking purposes)
- Payment information (processed securely through payment providers)
- Travel preferences and dietary requirements
- Emergency contact information
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website or source
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and manage your tour bookings
- Communicate with you about your reservations
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and unauthorized transactions
4. Information Sharing
We may share your information with:
- Service Providers: Hotels, airlines, and tour operators necessary to fulfill your booking
- Payment Processors: To securely process your transactions
- Legal Authorities: When required by law or to protect our rights
- Business Partners: With your consent, for joint marketing initiatives
We do not sell your personal information to third parties.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the information below.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, booking information is retained for 7 years after the tour completion.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@girasolegypt.com
- Phone: +20 123 456 789
- Address: Cairo, Egypt
14. Consent
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.